How to Use the Shopping Cart
(how to place items in cart, view cart, and finish your order)
Viewing the Items in Your Cart:
To View what you have added to your shopping cart, click on the "View Your Shopping Cart" Button (pictured below).
How to Finish your Order:
After you're done adding items and would like to finish your order, click on the "Go To Checkout Now" Button (pictured below).
From the Checkout Menu, you can either order through Secure E-mail On-line, by fax or by postal mail.
To Order On-Line with your Credit Card: Click the 'Order By Credit Card Online' button, proceed to fill out the billing information and then submit it.
To Order by Fax: Click on the 'Order by Credit Card Using Fax' button, fill out the necessary information, and submit the form. This will return a clean form with your order that you can print, then fax to: (302) 227-5292.
To Order by Postal Mail: Click on either the 'Order by Check through Postal Mail' or 'Order by Credit Card through Postal Mail' button, fill out all necessary information, and then submit it. This will also return a clean, printable form containing your order and information. Print the form out and mail it to:
The Captain's Cottage, Ltd.
18756 Coastal Highway, Suite #3
Rehoboth Beach, DE 19971
Still Need Help?? E-Mail Us
Miscellaneous Information
(shipping, customer service, gifts, returns)
Standard Shipping/Handling Charges for EACH address in Continental U.S.
| Purchase Amount |
Shipping Cost |
| Ground |
Second Day |
Next Day |
| Up to $20 |
$6.95 |
$21.50 |
$43.25 |
| $20.01-$40 |
$7.95 |
$26.50 |
$49.75 |
| $40.01-$60 |
$8.95 |
$31.50 |
$55.75 |
| $60.01-$80 |
$9.95 |
$36.25 |
$62.00 |
| $80.01-$100 |
$12.95 |
$40.75 |
$67.75 |
| $100.01-$150 |
$13.95 |
$45.25 |
$72.95 |
| $150.01 - $250 |
$15.95 |
$50.25 |
$77.00 |
| $250.01 - $400 |
$21.95 |
call |
call |
| $400.01 - $850 |
$29.95 |
call |
call |
| $850.01 - $1000 |
$39.95 |
call |
call |
| $1000.01 and over |
call |
call |
call |
Heavier items will incur additional shipping charge.
Please call Customer Service for info on shipments to Alaska, Hawaii, Puerto Rico, Canada, overseas and for APO's.
STORE HOURS:
Daily 10:00 a.m. to 5:00 p.m. ET
LOCATION:
4551 Highway One; Suite #3
Rehoboth Beach, DE 19971
CUSTOMER SERVICE:
You may reach a customer service representative during our normal business hours by calling 1-877-333-1967. Daily 10:00 a.m. to 5:00 p.m. ET
GIFT ORDERS:
Please enclose your gift card or give us instructions for filling out a Captain's Cottage gift card and we will be happy to enclose either with your gift. There is no extra charge for this service.
GIFT CERTIFICATE:
Captain's Cottage is pleased to offer a gift certificate which will be sent with your card.
EXCHANGES & RETURNS:
To exchange or return any purchase within 14 days with which you are not completely satisfied, please:
- Contact customer service at 1-877-333-1967
- Merchandise must be returned in original packaging.
- Return your purchase with a copy of your bill by U.P.S. or U.S. Mail. For your protection, insure your package.
- You may make another selection or have your money completely refunded.
- Shipping charges are not refundable.
Please Note: Because our LAMPS require special packaging, they may not be returned.
CATALOG PRICING:
The pricing shown in our catalog is in U.S. Currency. Prices are subject to change.
SPECIAL NOTE ON GOODS DAMAGED IN SHIPMENT:
Be sure to inspect your shipment as soon as it arrives! If the product has been damaged during shipment, you must contact us IMMEDIATELY (within 24 hours), as the shipper has only a limited time to make a claim to the delivery company.
PRODUCT AVAILABILITY:
Most items are in stock and will be shipped in 4-6 business days. If an item is on back-order, please allow 2-4 weeks for shipment. If an item is out of stock, we will notify you by e-mail of the estimated shipping date. You may cancel your order at anytime prior to shipping, or inquire about your order status by sending an e-mail. To keep prices as low as possible, some products are shipped to you directly from the manufacturer. Delivery for those items may take four to twelve weeks. In this case, you will receive an order confirmation and your account will not be charged until the product is shipped. Also, not all of our merchandise is shown on-line. If you don't see what you want, please call to see if we have it.
PRIVACY POLICY:
Information you provide is used exclusively for processing your order, and will not be sold.
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